During our busy time please allow an extra few days than normal shipping times

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CUT OFF DATES FOR CHRISTMAS DELIVERY 

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International Shipping - please order by 12th December

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Standard Shipping - please order by 17th December  

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CHRISTMAS RETURNS 

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All orders placed from November 25th to December 25th have an extended returns policy - please return by January 12th

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We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 48 hours of being placed; however, some orders may take longer to process.

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Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays

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What if I am not home when they deliver?

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We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.

 

Laines London do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.

 

Undeliverable Items

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If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

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Customs Duties & Taxes

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If you are ordering from outside the UK all taxes & duties will be calculated at checkout for USA customers

For EU Customers all orders under £150 the taxes & duties will be included - any orders over £150 will be subject to additional charges and must be covered by the customer - th courier will contact you with the charges

other customers outside the uK will need to pay their own customs & duties if applicable and you will be contacted by the courier to collect these charges.

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Thank You so much for your custom