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Christmas Returns

All orders placed from Nov 1st to Dec 22nd will have an extended returns policy - We will accept your returns up to Jan 5th 2024

If you are returning an item in which you received a FREE GIFT you must return the FREE GIFT to receive a full refund, if you do not return the FREE GIFT the value of the FREE GIFT will be deducted from your refund

Laines London returns policy


Thank you for shopping at Laines London and supporting independent designers.
We hope you are happy with your purchase, however if you decide whether or not to keep
your order you have 14 days from purchase date to return an item(s).


HOW TO RETURN YOUR ORDER


Items must be returned in a new and unused condition.
Items must have all tags attached and in original packaging
Please make sure you send your order number in the returns package.
Return through your local Post Office branch
For returns you will need to pay for your return,
• It can take up to 14 working days for your order to reach the warehouse and be
processed.
• On receiving your return, the next step is for us to check the item(s). Once our
checks are complete, we’ll refund back to your payment method less the original
postage cost. The funds should appear on your bank statement in up to 7 working
days (how long depends on your card issuer).

Exchange

If you would like exchange your item please get in touch via email to arrange this lovelaineslondon@gmail.com

We aim to respond to all emails within 24 hours Mon-Fri

PLEASE BE AWARE - WE CAN ONLY OFFER AN EXCHANGE FOR UK ORDERS - ALL OVERSEAS ORDERS MUST SHIP BACK FOR A PRODUCT REFUND AND PLACE A NEW ORDER. 


Responsibility


• Returned items are your responsibility until they reach us, so make sure they're
packed up properly and can't get damaged on the way!
• As the parcel remains your responsibility until it arrives back with us, ensure that you
get proof of postage in case you need to contact us about your return.

Faulty goods


Please return your item(s) to us within 14 days after finding the fault, and remember to get
in touch before returning.

 

Please email us at lovelaineslondon@gmail.com

Returns address

Laines London

Unit 9, Holly Road

PE25 3AX

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