Please be aware that customers ordering outside of the UK may be subject to customs charges - these charges are fully payable by the customer and we can not offer and advice on how much you might be charged.

Delivery and Shipping

We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 48 hours of being placed; however, some orders may take longer to process.

Orders are NOT processed on Saturdays, Sundays and UK Bank Holidays

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card (or similar). You can then collect from a depot or re-arrange delivery for a time that suits you.

Laines London do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility if you fail to receive your parcel.

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.